COVID-19 Shipping Delays
Due to COVID-19, FedEx is unable to guarantee exact delivery dates. As a result, you may receive your items later than the estimated date provided.
We are not responsible for late deliveries and refunds will not be issued for items that do not arrive on time.
Please be sure to order as early as possible to ensure that it arrives by the desired date. Thank you!
There's always room for cookies
You can’t go wrong with our classic candy canes! Each set of 12 cookies is made with our signature sugar cookie recipe, heat sealed in our cello bags and shipped in our signature Whimsy box.
PLEASE KEEP IN MIND OUR COOKIES ARE MADE FROM SCRATCH, SO YOUR COOKIES WILL NOT SHIP OR BE READY FOR PICK UP, UNTIL 4 DAYS AFTER ORDER IS PLACED, NOT INCLUDING THE DAY ORDER IS PLACED. IF YOU NEED YOUR COOKIES BY A CERTAIN DATE, PLEASE LET US KNOW IN THE NOTES SECTION. WE CANNOT SHIP THEM OUT OR HAVE READY FOR PICK UP IN LESS THAN 4 DAYS AND IF YOU STILL PURCHASE AND NEED IN LESS TIME, YOU WILL BE CHARGED A 20% RUSH FEE IF WE CAN ACCOMMODATE. PLEASE NOTE THAT IF YOU CHOOSE FEDEX GROUND SHIPPING, IT IS NOT GUARANTEED BY A CERTAIN DATE BY FEDEX.
Please be sure to read our Pick Up/Shipping Notice below before you check out!
Pick Up & Shipping Notice
Memphis HQ Shipping & Pick Up
Because our cookies are made to order, we will need at least 3 business days notice for all pick up orders. If you need your cookies shipped, please know that it takes 2-3 business days to make your cookies before they can be shipped. So please expect at least 3 - 4 business days before they will go out during non holidays. Don't forget we begin baking your cookies once an order is received to ensure that you receive the best Whimsy Cookies as possible!! If you need cookies earlier, please don't hesitate to ask, we will do our best to fit your order in, if at all possible! Leave us a message in our notes section at checkout.
Pick Up in all other locations
Because our Whimsy locations make your cookies to order, we will need at least a 3 business day notice on all pick up orders. If you do need an order earlier, it doesn't hurt to ask, we may not be able to accommodate your order, but we will be glad to check our calendar and do the best we can!! Leave us your desired pick up date in the notes section at checkout.
All of our cookies are made in a kitchen that handles dairy, egg, tree nuts, wheat, peanuts, soy. Please note that we cannot guarantee that any of our menu items are free of allergens because we share equipment and handle common allergens throughout our bakeries. Ultimately, it is the responsibility of the consumer to check all ingredients.
We are not a gluten free bakery and cannot guarantee cross contamination will never occur. However, we have a process in place to minimize this from happening. All of our products are made with the same equipment. Customers with gluten sensitivities should exercise judgement in consuming these cookies.